West Corporation, a global provider of communication and network infrastructure services, is proud to announce that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row.

West believes this recognition from Gartner is a result of the Company’s feature-rich contact center offering and its ability to deliver global excellence across a multitude of channels and devices.

“We are pleased to be acknowledged by Gartner among the contact center as a service (CCaaS) providers positioned in the Niche Players quadrant,” said Randy McGraw, West’s Unified Communications Services senior vice president of technology and operational services. “We believe that our dedication to enhancing our contact center platform while delivering strong consultative services and upholding our commitment to providing best-in-class customer service has been vital to achieving placement in this Gartner Magic Quadrant.”

According to Gartner, “Niche Players may be quite large, but have decided to focus on a particular market opportunity, a set of solutions or certain vertical markets. Their products and services may still be undergoing product development, or they may rely heavily on partners to complete their service proposition. Niche Players are likely to be either new, or relatively recent, market entrants or suppliers that have yet to build a large customer base.”

West excels in providing small, midmarket and large enterprise clients with feature-rich, flexible and scalable cloud contact center solutions. In addition, West’s Unified Communications Services supports a wide variety of enterprise communications offerings with support for conferencing and collaboration, webinars and enterprise streaming, hosted voice and network services. The Company has broad experience in developing, implementing and managing Unified Communications as a Service (UCaaS) solutions, delivering seamless connectivity and valuable long-term support to its clients.

Read a complimentary copy of the Gartner report here.

1 Gartner, “Magic Quadrant for Contact Center as a Service, North America” Drew Kraus, Steve Blood, Daniel O’Connell, Simon Harrison, October 18, 2017.