Artesian Solutions Secures £3.5 Million ($5m) in Further Expansion and Growth Capital Raise

Artesian Solutions, the powerful Artificial Intelligence driven service that equips client facing teams with the resources they need to succeed in a modern commercial environment, has announced it has secured further expansion capital from Columbia Lake Partners. The capital will be used to refinance existing debt obligations, and provide a line of working capital for further growth and expansion. Continue reading Artesian Solutions Secures £3.5 Million ($5m) in Further Expansion and Growth Capital Raise

Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce

Verint® Systems announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose. Continue reading Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce

Alorica’s Advanced Analytics and CX Intelligence Solutions, Now Enhanced with Verint Speech Analytics, Boost Customer Satisfaction for Fortune 500 Brands

Alorica, and Verint® Systems announced that Alorica has expanded its advanced analytics and CX intelligence capabilities that optimize performance and enhance the customer journey to now include Verint’s advanced Speech Analytics™ technology. Continue reading Alorica’s Advanced Analytics and CX Intelligence Solutions, Now Enhanced with Verint Speech Analytics, Boost Customer Satisfaction for Fortune 500 Brands

Samsung Wins Home Office Contract To Supply Upgrade Emergency Services Network

Samsung Electronics announced that the company has been awarded a contract for the supply of smartphones and related accessories by the Home Office for use on the emergency services network (ESN), which will see a new communications network rolled out to all police, fire, ambulance and other public safety users across the UK. Continue reading Samsung Wins Home Office Contract To Supply Upgrade Emergency Services Network

Maserati Selects Accenture Interactive to Help Re-Imagine the Customer Experience

Accenture announced that Maserati, the premium luxury vehicle manufacturer, has appointed Accenture Interactive to help enhance the full Maserati customer experience across all digital channels; expand global sales; and extend Maserati’s brand equity around the world. Continue reading Maserati Selects Accenture Interactive to Help Re-Imagine the Customer Experience

Speech Analytics Provider VoiceBase Announces Amazon Connect Integration

VoiceBase, a provider of speech analytics for the cloud and a member of the Amazon Web Services (AWS) Partner Network (APN), announced an integration for Amazon Connect customers. The VoiceBase integration is designed to ingest call recordings from Amazon Connect, transcribe and analyze the content and publish the results on AWS. Continue reading Speech Analytics Provider VoiceBase Announces Amazon Connect Integration