SpiceCSM, a digital transformation platform for enabling the Customer Engagement Hub, announced its availability on the AWS Marketplace, allowing customers seamless ordering and provisioning of SpiceCSM’s Engagement Suite and Automation Suite products through their Amazon Web Services (AWS) account. SpiceCSM provides a low-code, visual integration and development environment that makes it simple to create complex processes with a unified interface for contact center agents.
The proven Business Rules engine allows automated events to be assigned to specified process triggers. This, coupled with a full-featured CRM and Workflow Engine, enables efficient management and automation of the entire customer journey.
Three SpiceCSM Engagement Suite and the SpiceCSM Automation Suite products can be purchased on AWS Marketplace, each product providing varying levels of functionality. AWS Marketplace conveniently offers monthly and annual pricing options with the ability to easily change product level and user licenses based on needs. All products come with out-of-the-box integration with Amazon Connect that can be quickly enabled through the SpiceCSM Quickstart.
Using SpiceCSM’s specialized pre-built AWS Lambda function, data can seamlessly transfer between Amazon Connect and SpiceCSM. Additionally, integration capabilities with Amazon Connect allow users to write their own AWS Lambda functions for other AWS services, including Amazon Simple Storage Service (Amazon S3). Any data imported to Amazon Connect can then be passed to SpiceCSM.
“We know that when our customers get their hands on the SpiceCSM platform and begin to build their Customer Engagement Hub, they can quickly transform their businesses in ways they never thought possible,” says SpiceCSM CEO Mike Ryan. “With our offering on AWS Marketplace, it’s never been easier for disruptors to get started on our platform build with their own SpiceCSM instance in under a minute.”
SpiceCSM’s integration with Amazon Connect offers customers many advanced capabilities that they can implement quickly and easily to enhance their hybrid architecture. With SpiceCSM and Amazon Connect, contact center managers have a complete telephony, customer management, and business process solution to create their own Unified Customer Engagement Hub. Using SpiceCSM, customer experience leaders can also incorporate AWS offerings, such as Amazon Lex, to enable Virtual Agent and AI capabilities.