Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million

Fusion, a leading provider of cloud services, announced that its advanced cloud voice and connectivity solutions have been selected to improve communications for two major enterprises in the healthcare and hospitality verticals. The customers cited Fusion’s expertise in meeting the specialized requirements of these key industries. Continue reading Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million

EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres

NICE inContact announced that EPIC Connections, a global professional services company, has joined the DEVone developer program and provides technology utilization and performance improvement services to contact centers on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centres

Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions

Based on its recent analysis of the enterprise software market, Frost & Sullivan recognizes ZaiLab with its 2017 Sub-Saharan African Visionary Innovation Leadership Award. Launched in 2014, ZaiLab is a visionary software development company in the contact center (CC) industry. Continue reading Frost & Sullivan Recognizes ZaiLab’s Visionary Leadership for Its Enterprise Software Solutions

Artesian Solutions Secures £3.5 Million ($5m) in Further Expansion and Growth Capital Raise

Artesian Solutions, the powerful Artificial Intelligence driven service that equips client facing teams with the resources they need to succeed in a modern commercial environment, has announced it has secured further expansion capital from Columbia Lake Partners. The capital will be used to refinance existing debt obligations, and provide a line of working capital for further growth and expansion. Continue reading Artesian Solutions Secures £3.5 Million ($5m) in Further Expansion and Growth Capital Raise