Five-star communications technology for luxury Adare Manor

ALE, operating under the Alcatel-Lucent Enterprise brand, announced that the luxury Adare Manor in Limerick, Republic of Ireland, has selected a state-of-the-art telephony and BYOD Mobile Guest Softphone solution for its guests and staff. The transformation is part of a large-scale refurbishment in preparation for its bid to host the 2026 Ryder Cup. Continue reading Five-star communications technology for luxury Adare Manor

Vodat Extends ICT Capability With the Acquisition of Axonex

Vodat Communications Group (Vodat), backed by Maven Capital Partners, has extended its ICT capability with the acquisition of Cheltenham based Axonex Limited, a Cisco Gold Partner. The two businesses are joining forces to form a group with an enhanced solution set that will benefit both customer bases and create an excellent platform for increased organic growth. Continue reading Vodat Extends ICT Capability With the Acquisition of Axonex

New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience

New research from Mitel® reveals a vast majority of IT decision-makers surveyed agree on the value machine-to-people interactions hold for unlocking the secret to improving customer experience. More than 75 percent also say they plan on tying together devices, emerging technologies, and communications and collaboration capabilities within two years to enable such interactions. Four out of 10 expect an increase in revenue by doing so. Continue reading New Mitel Survey Highlights the Role of Machine-to-People Interactions in Transforming Customer Experience

Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial

Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, announced the immediate availability of TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online. Continue reading Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial

RingCentral Transforms Online Meetings Experience with Alexa for Business

RingCentral announced new, powerful Alexa for Business integrations that bring an entirely reimagined user experience to communications and collaboration in the modern workplace. These integrations with Amazon® Alexa enable the use of voice commands to join meetings, send text messages, listen to voicemails, and make calls in an easy and intuitive way. Continue reading RingCentral Transforms Online Meetings Experience with Alexa for Business

BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers

BroadSoft and toplink, operator of one of the largest cloud telephone systems in Germany, announce a new cloud solution for medium-sized and large enterprises. This makes toplink one of the first providers in the German market to offer the entire BroadSoft Business suite on the cloud platform BroadCloud to existing and new customers. Continue reading BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers