Action Fraud launches 24/7 helpline to combat cyber attacks against businesses, charities and organisations

Action Fraud, the national fraud and cyber crime reporting centre, has launched a 24/7 live cyber-attack helpline. During its pilot since October 2016, Action Fraud’s 24/7 cyber helpline received 377 reports which were then disseminated to the National Cyber Crime Unit (NCCU) or local forces. Continue reading Action Fraud launches 24/7 helpline to combat cyber attacks against businesses, charities and organisations

Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement

Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google Play. The myThrive self-service app uses 1st Touch digital software from Aareon UK to offer a range of online customer self-service requests 24/7 via smartphones and tablets. The app is an important part of Thrive’s digital approach to customer engagement. Continue reading Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement

MeaningCloud Radically Simplifies the Use of Text Analytics in Voice of the Customer and Voice of the Employee Applications With Their New Vertical Packs

MeaningCloud, a leading company in text analytics and deep semantic analysis, announced the launch of its first Vertical Packs, focused on the analysis of the Voice of the Customer and the Voice of the Employee. The Packs provide a version of their analytical solutions adapted to the needs of Marketing, Customer Experience, or Human Resources executives. Continue reading MeaningCloud Radically Simplifies the Use of Text Analytics in Voice of the Customer and Voice of the Employee Applications With Their New Vertical Packs

Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017

Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Mortgage BPS –Service Provider Landscape with Services PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017

Qualfon Acquires Dialog Direct

Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. Continue reading Qualfon Acquires Dialog Direct