IP Integration Partners with CallMiner for Rapid Deployment of Engagement Analytics

IP Integration (IPI), a leading provider of customer engagement solutions, is enhancing its offer to contact centre clients of all sizes and across all industries following a partnership agreement with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading IP Integration Partners with CallMiner for Rapid Deployment of Engagement Analytics

IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace

NICE inContact announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace

BGL Group scoops Excellence in Motor Broking award at the Insurance Times awards

In a month which has already seen BGL Group’s contact centres named best in Europe, the business, a leading digital distributor of insurance and household financial services, is celebrating again after its Insurance Distribution and Outsourcing division picked up the award for Excellence in Motor Broking at the prestigious Insurance Times awards in London. Continue reading BGL Group scoops Excellence in Motor Broking award at the Insurance Times awards

Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses

Optus Business expanded its customer experience management solutions with the launch of Optus Customer Engagement Management as a Service (CEMaaS), providing Australian businesses with a single, cloud-hosted package to improve their customer relationships. Continue reading Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses