Lithium Technologies Appoints new CTO

Raju Malhotra has been hired as Lithium Technologies’ new chief technology officer where he will lead product development and technology innovation for Lithium’s global R&D investments. Effective immediately, Raju will assume responsibility for leading development for the Lithium engagement platform with a key focus on unifying Lithium’s product capabilities, scaling its infrastructure, and continuing to develop and grow the talent in the R&D team. He will report directly to CEO Rob Tarkoff. Continue reading Lithium Technologies Appoints new CTO

zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales

zehnplus, a leader in customer self-service digital solutions, announced the launch of the world’s most advanced A.I. driven FAQ product, FAQtool (www.faq-tool.com). With prices starting as low as $15 per month, FAQtool’s A.I. algorithm technology provides the most superior customer self-service currently available on the market. Continue reading zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales

Amazon Connect Certifies Pindrop’s Security and Authentication Technology

Pindrop, a pioneer in voice security and authentication, announced that Amazon Web Services (AWS) has certified its fraud detection and authentication capabilities for use with Amazon Connect. Amazon Connect customers can secure their call centers by using Pindrop’s simple, self-service integration. Continue reading Amazon Connect Certifies Pindrop’s Security and Authentication Technology