Booking.com Expands Global Access to the Booking Assistant

Booking.com, one of the world’s largest e-commerce companies and digital technology leader, announced the expansion of the pilot version of its new service and support chatbot, the Booking Assistant, now widely available to English-language bookings worldwide. As the latest evolution of Booking.com’s messaging platform, the Booking Assistant merges proprietary Artificial Intelligence technology with Booking.com’s already-robust customer service support. Continue reading Booking.com Expands Global Access to the Booking Assistant

Glasgow City Council awards seven year transformational ICT outsourcing contract to CGI

CGI has been selected by Glasgow City Council (GCC) to provide transformational IT services to enable the introduction of integrated digital services for the Glasgow area. This will result in an improved citizen digital experience across a range of council services whilst delivering new high speed broadband for schools and the local community. Continue reading Glasgow City Council awards seven year transformational ICT outsourcing contract to CGI

Compliance3 partners with PCI Security Standards Council

Compliance 3, a UK based consultancy with extensive experience in assisting companies to achieve and maintain PCI DSS compliance in Contact Centres, announced today that it has joined the PCI Security Standards Council (PCI SSC) as a new Participating Organization. Compliance3 will work with the PCI SSC to help secure payment data worldwide through the ongoing development and adoption of the PCI Security Standards. Continue reading Compliance3 partners with PCI Security Standards Council

IBM and Blue Prism Deliver Digital Workforce Capabilities

As businesses increasingly recognize the opportunity to increase productivity, improve customer experiences and deliver new products and services through intelligent automation, Blue Prism and IBM have joined forces to deliver a secure, scalable and easy-to-use Digital Workforce for enterprises worldwide, such as Walgreens. Continue reading IBM and Blue Prism Deliver Digital Workforce Capabilities

Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability for Moishe’s NYC Movers

The new image and video upload capabilities from Zappix allows Moishe’s NYC Movers the ability to offer their customers a better way to interact with them; compared to the old voice menus. They now visually engage customers providing uploading of images and videos during the call. Transforming the Customer Experience (CX) during the booking of a move in a collaborative way with the sales representative using a Visual IVR on their SmartPhone. Continue reading Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability for Moishe’s NYC Movers

NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report

NICE inContact announced that CXone cloud customer experience platform received the highest average product satisfaction rating from its customers, according to a new report by contact center and back-office research and consulting firm DMG Consulting LLC. Continue reading NICE inContact CXone Rated Highest in Product Satisfaction by Customers in DMG Consulting Report