Verint Accelerates Automation Innovation and Expands Cloud Self-Service Solutions

Verint® announced that it has acquired all of the outstanding equity interests in Next IT Corporation and its affiliate Next IT Innovation Labs, LLC (collectively, “Next IT”), a developer of conversational artificial intelligence-powered intelligent virtual assistants. The purchase price consisted of close to $30 million of cash paid at closing, plus potential additional future cash payments. Continue reading Verint Accelerates Automation Innovation and Expands Cloud Self-Service Solutions

Batten down the hatches – Semafone predicts new onslaught of cyber-attacks in 2018

Semafone, the leading provider of data security and compliance solutions for contact centres, sees trouble ahead for companies which don’t have their cyber security in order – but also predicts that new regulations will have a positive impact on the market. CEO Tim Critchley, global solutions director, Ben Rafferty and head of information security, Shane Lewis, share their top five predictions for 2018. Continue reading Batten down the hatches – Semafone predicts new onslaught of cyber-attacks in 2018

Star2Star Communications And Blueface Merge To Become Global Top Five Unified Communications As A Service (UCaaS) Business

Star2Star Communications, North America’s Leading Hybrid Cloud Communications company and Blueface, the pan-European Unified Communications as a Service (UCaaS) provider have today announced a merger, whereby the combined entity “StarBlue” instantly becomes a top five global provider in the rapidly growing global Unified Communications market. Continue reading Star2Star Communications And Blueface Merge To Become Global Top Five Unified Communications As A Service (UCaaS) Business

CallVU Wraps Up 2017 with Strong Bookings, Five New Strategic Partners, and Successful Expansion into North America

CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, has closed out 2017 with growth in virtually every area of its business. Continue reading CallVU Wraps Up 2017 with Strong Bookings, Five New Strategic Partners, and Successful Expansion into North America

Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific

Aspect Software announces that Lazada, South East Asia’s number one online shopping and selling destination, has partnered with Aspect to enhance Lazada’s Customer Engagement technology. The company’s investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Continue reading Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific

NICE inContact Transforms Omnichannel Digital Customer Care with the Addition of Brand Embassy Application on CXexchange

NICE inContact announced that Brand Embassy Ltd. is part of CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Brand Embassy’s omnichannel Digital Customer Care integrates with NICE inContact CXone™, the world’s #1 cloud customer experience platform, enhancing artificial intelligence, omnichannel capabilities and chat for CXone users. Continue reading NICE inContact Transforms Omnichannel Digital Customer Care with the Addition of Brand Embassy Application on CXexchange

Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS

NICE announced that one of the world’s leading global investment banks will be deploying the NICE COMPASS Communication Compliance Assurance solution. By streamlining and automating its financial communication compliance processes, the NICE COMPASS solution will enable the bank to meet regulatory requirements while also reducing compliance-related workloads, costs and risks. Continue reading Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS