Aspect Software announces that Lazada, South East Asia’s number one online shopping and selling destination, has partnered with Aspect to enhance Lazada’s Customer Engagement technology. The company’s investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Continue reading Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
Daily Archives: January 8, 2018
Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia who have a query while using a ticket machine can now press a button which will put them straight through to a real person who can help them buy tickets and find the best fares. Continue reading Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines
NICE inContact Transforms Omnichannel Digital Customer Care with the Addition of Brand Embassy Application on CXexchange
NICE inContact announced that Brand Embassy Ltd. is part of CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Brand Embassy’s omnichannel Digital Customer Care integrates with NICE inContact CXone™, the world’s #1 cloud customer experience platform, enhancing artificial intelligence, omnichannel capabilities and chat for CXone users. Continue reading NICE inContact Transforms Omnichannel Digital Customer Care with the Addition of Brand Embassy Application on CXexchange
Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS
NICE announced that one of the world’s leading global investment banks will be deploying the NICE COMPASS Communication Compliance Assurance solution. By streamlining and automating its financial communication compliance processes, the NICE COMPASS solution will enable the bank to meet regulatory requirements while also reducing compliance-related workloads, costs and risks. Continue reading Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS
Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow
Glasgow Business Process Outsourcer Parseq is celebrating its partnership with The Prince’s Trust after a successful year helping young people from the city gain full-time employment. Continue reading Parseq and The Prince’s Trust celebrate a successful 2017 in Glasgow
Contact centre changes to come into force
Nottinghamshire County Council is making changes to the opening times of its customer service centre in response to a step change in the way many people are interacting with the Council. Continue reading Contact centre changes to come into force