NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
Daily Archives: January 9, 2018
npower improves customer experience with new contact centre platform
4net Technologies, a leading business communications supplier, has combined with BT and Avaya to provide the UK energy company npower with an innovative cloud-based contact centre solution. Continue reading npower improves customer experience with new contact centre platform
Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Holdings, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced that it has changed its name to TTEC (pronounced T-tec). Continue reading Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
Aptean Expands Text Analytics Capabilities with TheySay Acquisition
Aptean, a leading global provider of mission-critical enterprise software solutions, has acquired TheySay, a best-in-market text analytics platform that uses advanced computational linguistics and deep learning to help customers effectively monitor, manage and optimise their reputations and business. Continue reading Aptean Expands Text Analytics Capabilities with TheySay Acquisition
Aspect Software Launches Aspect® Via™ Reseller Program, Appoints David Herzog as SVP Worldwide Partners
Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced their first formal channel partner program for their customer engagement platform, Aspect® Via™, as well as the appointment of David Herzog to Senior Vice President, Worldwide Partners. Continue reading Aspect Software Launches Aspect® Via™ Reseller Program, Appoints David Herzog as SVP Worldwide Partners
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive has announced that it has signed activereach, a leading technology and services provider, as a new member of its partner programme. As an authorised partner, activereach will sell, market and deploy a broad range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (“CC”) solution. Continue reading Enghouse Interactive Signs activereach® as an Authorised Partner