Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe.
Moving forward into the extended agreement, Jacada solutions will be focused on contact center technology consolidation through the unification of previously disparate systems. This will include CTI integration, unified desktop implementations, agent guidance upgrades, and other enhancements to promote the full digitization of customer interactions.
The cable provider, which is also part of a global telecom group, serves millions of households, internet customers, digital television, and telephony subscribers. With this material extended services agreement, Jacada will further optimize the effectiveness of contact center interactions and provide automation to customer service processes; two important functions in the telecommunications industry.
“The continued trust Jacada has received from our customer is driven by the clear value we generate and the flawless deployment,” says Yochai Rozenblat, Jacada Chief Executive Officer. “We are proud to see that our customer’s new initiatives for 2018 include utilizing Jacada technology in areas ranging from customer care and technical appointments to Marketing and Sales Automation.”