Manhattan Associates announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalized service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the first product to connect customer conversations on social media platforms, like Facebook and Twitter, with real-time order information to give associates a complete and accurate picture of each customer’s buying journey. Continue reading Manhattan Associates Introduces Customer Engagement Solution →

WorkJam unveiled the latest version of its Digital Workplace Solution with major enhancements to its communication, training, surveys, and channels capabilities. This latest release further expands WorkJam’s offering with an end-to-end solution to enable a digital workplace for not only customer-facing employees but the entire organization. Continue reading WorkJam Announces the Latest Release of the WorkJam Digital Workplace Platform with Enhanced Strategic Workforce Communication →

RichRelevance, the global leader in omnichannel personalization unveiled a strategic personalization initiative to help companies create memorable experiences across the customer lifecycle. With RichRelevance Experience Personalization, digital business leaders can bridge marketing and commerce engagements to stage unique, memorable, and individualized experiences that drive loyalty and growth. Continue reading RichRelevance Launches the New Era of Experience Personalization →