Manhattan Associates Introduces Customer Engagement Solution

Manhattan Associates announced an innovative solution that gives retailers new insight into individual shopping experiences to provide exceptional, personalized service. Part of the Manhattan Active™ Omni platform, Manhattan Customer Engagement is the first product to connect customer conversations on social media platforms, like Facebook and Twitter, with real-time order information to give associates a complete and accurate picture of each customer’s buying journey. Continue reading Manhattan Associates Introduces Customer Engagement Solution

Civica to provide South Somerset District Council’s technology platform for resident services

South Somerset District Council has extended its existing relationship with Civica through a new £800K contract which will see the company provide additional digital services for the council and residents Using the Civica Digital360 suite, residents will be able to access most Council services at times convenient to them on a self-service basis using the Council’s website and have responses sent via text, email or a personalised online portal. Continue reading Civica to provide South Somerset District Council’s technology platform for resident services

WorkJam Announces the Latest Release of the WorkJam Digital Workplace Platform with Enhanced Strategic Workforce Communication

WorkJam unveiled the latest version of its Digital Workplace Solution with major enhancements to its communication, training, surveys, and channels capabilities. This latest release further expands WorkJam’s offering with an end-to-end solution to enable a digital workplace for not only customer-facing employees but the entire organization. Continue reading WorkJam Announces the Latest Release of the WorkJam Digital Workplace Platform with Enhanced Strategic Workforce Communication

RichRelevance Launches the New Era of Experience Personalization

RichRelevance, the global leader in omnichannel personalization unveiled a strategic personalization initiative to help companies create memorable experiences across the customer lifecycle. With RichRelevance Experience Personalization, digital business leaders can bridge marketing and commerce engagements to stage unique, memorable, and individualized experiences that drive loyalty and growth. Continue reading RichRelevance Launches the New Era of Experience Personalization