Plum Voice announced a new integration with Stripe, a technology company that builds economic infrastructure for the internet. Plum Voice customers can now seamlessly add a voice channel to their payment portfolio, giving their own customers the freedom to make payments anytime, from anywhere. Continue reading Plum Voice Enables Automated, PCI-Compliant Payments Over the Phone with Stripe
Daily Archives: January 23, 2018
Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform
Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the i Managed Service Provider (MSP) ecosystem for GCP. Continue reading Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform
Raising the status of outbound dialling in contact centres – a two-point plan, from Puzzel
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The trick is to embed it firmly into agent culture and the customer journey – Christian Thorsrud at Puzzel explores the options… Continue reading Raising the status of outbound dialling in contact centres – a two-point plan, from Puzzel