New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry

Amdocs announced its newest offering to help its customers accelerate their journey to become digital service providers: Amdocs DigitalONE. DigitalOne is a digital enablement platform for customer care and commerce spanning the entire order lifecycle. Continue reading New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry

Accenture & Oracle Take West Midlands Police on a Journey to Cloud for Enhanced Operations and Data Sharing

Accenture and Oracle announced that they have teamed with West Midlands Police (WMP) to successfully deploy a suite of Oracle Cloud applications designed to increase efficiencies and processes across the force. The project is one of the first implementations of cloud technology by a public safety agency in the U.K. Continue reading Accenture & Oracle Take West Midlands Police on a Journey to Cloud for Enhanced Operations and Data Sharing

PLDT, Smart ink seven-year US$300M deal with Amdocs

Leading Philippine telco and digital services provider PLDT and its wireless subsidiary Smart Communications announced that they have entered into agreements to establish a strategic relationship with Amdocs, under which this leading global provider of software and services to communications and media companies will upgrade and manage business technology systems serving PLDT and Smart customers, with the integration of artificial intelligence, machine learning, and other advanced technologies. Continue reading PLDT, Smart ink seven-year US$300M deal with Amdocs

NICE Contact Centre Customers Win Four Industry Awards

NICE is pleased to announce that four of its contact center customers received four separate honors at the European Contact Centre and Customer Service Awards (ECCCSA) ceremony in London. The winners, along with the NICE solutions they implemented, were recognized for outstanding successes in the categories of Operational Effectiveness, Innovation and Technology, and Customer Experience. Continue reading NICE Contact Centre Customers Win Four Industry Awards