Following a research survey conducted by YouGov, statistics show the most recent in communication channel preferences from retail consumers, especially during the busy time of sale shopping and gift returns… Continue reading Retail Shopping in the UK – Communication Channels of Preference
Daily Archives: January 25, 2018
Pindrop announces first-of-its-kind Deep Voice machine learning technology
Pindrop announced their proprietary Deep VoiceTM biometric engine, which utilises the latest deep neural network technology for speaker recognition, to passively identify legitimate and fraudulent callers, solely by voice. Pindrop’s Deep VoiceTM engine has expanded the company’s total addressable market from $2.5B to $7.8B with the introduction of a new authentication product, Pindrop® Passport. Continue reading Pindrop announces first-of-its-kind Deep Voice machine learning technology
Centile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services
Centile Telecom Applications, one of Europe’s leading providers of unified communications platforms for operators and integrators, has announced the availability of its Mobile application “Mobis” connected to Cloud PBX, FMC and UCC “ISTRA” platform. Continue reading Centile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services
Despite Fears, Executives Believe AI and Robotics Could Change Workplace for the Better, Says Pega Research
Organizations believe that pairing humans alongside machine intelligence will create a more effective, engaged, and meritocratic workforce, according to a new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises. Continue reading Despite Fears, Executives Believe AI and Robotics Could Change Workplace for the Better, Says Pega Research
Melita Ltd. turns to Knowledge Center for support in improving digital customer service
Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues. Malta’s leading telecommunications company will soon be using the professional comprehensive solution Knowledge Center to provide efficient, cost-effective customer service over all communication channels. Continue reading Melita Ltd. turns to Knowledge Center for support in improving digital customer service
Cable Industry Switches to Aspect Software Cloud Solutions
Aspect Software announced multiple cloud workforce optimisation (WFO) contracts won in 2017 amounting to nearly 100,000 contact centre agent seats. The solutions will consolidate many disparate customer care organisations operating their own WFO systems, onto single Aspect platforms. Continue reading Cable Industry Switches to Aspect Software Cloud Solutions