Pindrop announces first-of-its-kind Deep Voice machine learning technology

Pindrop announced their proprietary Deep VoiceTM biometric engine, which utilises the latest deep neural network technology for speaker recognition, to passively identify legitimate and fraudulent callers, solely by voice. Pindrop’s Deep VoiceTM engine has expanded the company’s total addressable market from $2.5B to $7.8B with the introduction of a new authentication product, Pindrop® Passport. Continue reading Pindrop announces first-of-its-kind Deep Voice machine learning technology

Centile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services

Centile Telecom Applications, one of Europe’s leading providers of unified communications platforms for operators and integrators, has announced the availability of its Mobile application “Mobis” connected to Cloud PBX, FMC and UCC “ISTRA” platform. Continue reading Centile Telecom Applications introduces mobile app that gives mobile workers access to their cloud services

Despite Fears, Executives Believe AI and Robotics Could Change Workplace for the Better, Says Pega Research

Organizations believe that pairing humans alongside machine intelligence will create a more effective, engaged, and meritocratic workforce, according to a new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises. Continue reading Despite Fears, Executives Believe AI and Robotics Could Change Workplace for the Better, Says Pega Research

Melita Ltd. turns to Knowledge Center for support in improving digital customer service

Melita Ltd. has selected the central knowledge database from the USU division unymira to help the company improve its services for all customer-related issues. Malta’s leading telecommunications company will soon be using the professional comprehensive solution Knowledge Center to provide efficient, cost-effective customer service over all communication channels. Continue reading Melita Ltd. turns to Knowledge Center for support in improving digital customer service

Vectra S.A. Transforms Customer Experience with Avaya

Avaya announced that Vectra S.A, one of Poland’s largest multimedia companies, has implemented Avaya’s customer engagement solutions to transform the customer experience for nearly one million subscribers. By deploying Avaya’s omnichannel contact center solution, Vectra can deliver a seamless and consistent experience to its subscribers, enhance service quality levels and optimize the efficiency levels of its team. Continue reading Vectra S.A. Transforms Customer Experience with Avaya

Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader

Wipro, a leading global information technology, consulting and business process services company and Harte Hanks announced that Wipro LLC (a wholly owned subsidiary of Wipro Limited) will invest $9.9 million in Harte Hanks and both companies will expand their existing partnership to offer end-to-end marketing technology services to customers. Continue reading Wipro takes minority stake in Harte Hanks, an omni-channel marketing services leader