Avaya acquires Spoken Communications, a leading Contact Centre as a Service provider

Avaya, a leading global business communications company, today announced that it has signed a definitive agreement to acquire Spoken Communications, a leading innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence. Continue reading Avaya acquires Spoken Communications, a leading Contact Centre as a Service provider

Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution

RingCentral announced that Porch, a data-driven home services company providing homeowners with personalized assistance and fulfillment of home projects, has selected RingCentral for its integrated cloud communications and contact centre solution. Moving away from legacy PBX and call centre systems, Porch has realized a dramatic increase in customer call satisfaction and significant cost savings within just two months. Continue reading Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution

Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience

NICE inContact, a NICE business announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience