Avaya, a leading global business communications company, today announced that it has signed a definitive agreement to acquire Spoken Communications, a leading innovator in Contact Centre as a Service (CCaaS) solutions for enterprise customers and a provider of transformative real-time customer experience management applications built on conversational artificial intelligence. Continue reading Avaya acquires Spoken Communications, a leading Contact Centre as a Service provider
Daily Archives: January 29, 2018
Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution
RingCentral announced that Porch, a data-driven home services company providing homeowners with personalized assistance and fulfillment of home projects, has selected RingCentral for its integrated cloud communications and contact centre solution. Moving away from legacy PBX and call centre systems, Porch has realized a dramatic increase in customer call satisfaction and significant cost savings within just two months. Continue reading Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Centre Solution
Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience
NICE inContact, a NICE business announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Continue reading Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience
Customers vote Beagle Street as Best Direct Life Insurance Provider
Beagle Street, part of the BGL Group, is celebrating once again after being named as Best Life Insurance Provider (Direct) at the 2018 Moneyfacts Consumer Awards – its third award in six months. Continue reading Customers vote Beagle Street as Best Direct Life Insurance Provider
CallGuard wins second PCI Excellence Award for Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, has for the second time won a PCI Excellence Award for its CallGuard solution at the 2018 Awards programme. Continue reading CallGuard wins second PCI Excellence Award for Eckoh
Mitel Outlines Integrated Portfolio for North America
Mitel® announced its rebranded and integrated portfolio of cloud and on-site solutions for the North American market. The announcement, coming only one quarter after the company’s acquisition of ShoreTel, offers a broad portfolio designed to provide customers maximum choice and flexibility to deliver the best path to the cloud—when and how customers choose to move. Continue reading Mitel Outlines Integrated Portfolio for North America