Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software

Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018

Noble Systems, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading Customer Experience solutions at the Receivables Management Association’s 2018 Annual Conference in Las Vegas (Feb 6-8). Continue reading Noble Systems Brings Customer Experience Technologies for the Collections Industry to RMA 2018

Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Ribbon Communications, a global leader in secure and intelligent cloud communications, announced that it has appointed veteran industry leader Tony Scarfo as Executive Vice President of Products and Research & Development (R&D), responsible for the company’s Product Lifecycle Management and solutions roadmap strategy. Continue reading Ribbon Communications Appoints Tony Scarfo Executive Vice President of Products and R&D

Empirix OneSight Solution Boasts DevConnect Certification

Empirix, the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, is proud to announce its Avaya DevConnect certification. This certification is available for its IT service management (ITSM) platform, OneSight, to monitor the Avaya Aura® platform. Continue reading Empirix OneSight Solution Boasts DevConnect Certification