NICE inContact, a NICE business announced that Ovum, a leading research firm, has identified the company as a market leader in its 2017-18 Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, earning top scores for its technology capabilities and being highly regarded by customers for execution. Continue reading NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
Monthly Archives: January 2018
Proximus Partners with Infosys to Simplify and Digitize its Enterprise Solutions Ecosystem to Provide Superior Customer Experience
Infosys, a global leader in consulting, technology and next-generation services announced that it has been selected by Proximus, the largest telecommunications company in Belgium, to implement Excite – a business transformation program aimed at delivering superior digital customer experiences for its enterprise clients. Continue reading Proximus Partners with Infosys to Simplify and Digitize its Enterprise Solutions Ecosystem to Provide Superior Customer Experience
NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
npower improves customer experience with new contact centre platform
4net Technologies, a leading business communications supplier, has combined with BT and Avaya to provide the UK energy company npower with an innovative cloud-based contact centre solution. Continue reading npower improves customer experience with new contact centre platform
Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
TeleTech Holdings, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands announced that it has changed its name to TTEC (pronounced T-tec). Continue reading Customer Experience Pioneer and Industry Innovator TeleTech Announces Name Change to TTEC (pronounced T-tec)
Aptean Expands Text Analytics Capabilities with TheySay Acquisition
Aptean, a leading global provider of mission-critical enterprise software solutions, has acquired TheySay, a best-in-market text analytics platform that uses advanced computational linguistics and deep learning to help customers effectively monitor, manage and optimise their reputations and business. Continue reading Aptean Expands Text Analytics Capabilities with TheySay Acquisition