Avaya announced the A.I.Connect initiative has expanded with three new partners. Salesforce, eGain and Sabio are among the first companies offering or integrating third party artificial intelligence (AI) solutions for this initiative, a growing Avaya ecosystem of companies collaborating on the use of AI and machine learning technologies in enterprise communications. Continue reading Avaya A.I.Connect Initiative Evolves with New Members
Monthly Archives: January 2018
Lack of data integration and exec buy-in is risking CX ROI
The State of CX survey, run by Confirmit has revealed that CX professionals are right to put ROI, data integration and executive buy-in top of the CX ‘wish list’ for 2018. Continue reading Lack of data integration and exec buy-in is risking CX ROI
Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society
Amdocs announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers. Leveraging the new Amdocs DigitalONE platform, Mtel will gain a 360 degree customer view with intelligence-driven, contextual and tailored customer engagements which will help differentiate the company with today’s digitally savvy consumers. Continue reading Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society
American Express acquires Mezi
American Express announced it has acquired Mezi www.mezi.com, a personal travel assistant app that helps consumers plan and book trips. The Mezi app allows travelers to simply message their requests for flights, hotel or restaurant reservations, and Mezi provides recommendations and makes travel arrangements at the customer’s request. Continue reading American Express acquires Mezi
Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Columbia Sportswear Co., a leading innovator in the active outdoor apparel, footwear, accessories and equipment industries, and Microsoft Corp. have announced plans to collaborate on enhancing Columbia Sportswear’s global consumer experience and drive its digital transformation using intelligent cloud technology. Continue reading Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Telstra Delivers Personalized Customer Experience With Splunk
Splunk, first in delivering “aha” moments from machine data, is pleased to acknowledge that its customer Telstra is embracing the Splunk® platform to gain more insights into its business. Telstra uses various Splunk products to deliver operational information to support and strengthen its focus on customer experience. Continue reading Telstra Delivers Personalized Customer Experience With Splunk