Parseq kicks off 2018 with quadruple contract win

Parseq, the business process outsourcer has started the year on a high, securing four new contracts for its Finance and Administration division worth £1.8 million. To support the significant growth, the business has invested £275,000 in new technology, software and onsite upgrades, with plans to raise its headcount of specialist staff by 15. Continue reading Parseq kicks off 2018 with quadruple contract win

Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week

Five9 announced that it has been selected by one of the fastest growing national food service delivery companies to serve as the foundation for its contact center of 600 agents. Responding to the company’s need for a rapid deployment, Five9 was able to complete the installation in multiple U.S. and European locations in just one week from the date of purchase. Continue reading Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week

AVST Facilitates the Transition to Cloud UC for Enterprises Worldwide

Applied Voice & Speech Technologies, Inc. (AVST) – recently acquired by XMedius – announced the next major release of its popular CX-E Unified Communications platform. The new version, CX-E 9, features expanded scalability, multi-tenancy and support for Microsoft’s Encryption File System (EFS) for end-to-end secure messaging. Continue reading AVST Facilitates the Transition to Cloud UC for Enterprises Worldwide

DialogTech Now Tracks Call Conversions in Bing

DialogTech announced a new integration with Bing Ads that enables businesses and agencies to track and analyze call conversions within their Bing Ads accounts. By connecting calls from Bing search ads at the campaign and keyword level, DialogTech provides search marketers with insights to optimize bids, targeting and messaging to drive more calls and customers at a lower cost per conversion. Continue reading DialogTech Now Tracks Call Conversions in Bing

Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem

Harnessing digital capabilities has become as important a strategic initiative as generating sales. According to the Gartner 2017 CEO Survey, it was reported that digital capabilities rank as highly in business investment as sales in 2017/18 for CEOs. Both Digital Capabilities and Sales were targeted for increased investment by an overwhelming 66% of CEOs surveyed. Continue reading Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem

Verint Customer Satisfaction Ratings Shine in New Market Research

Verint® announced that it achieved the highest number of top satisfaction scores from its customers among all vendors evaluated in DMG Consulting LLC’s latest research. Leading organizations across industries and around the world choose Verint to help them elevate customer engagement to a competitive differentiator for their entire company, and trust Verint to power their evolution toward modern customer engagement. Continue reading Verint Customer Satisfaction Ratings Shine in New Market Research