KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows

IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a leading provider of communications and IT services in the UK. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establish live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. Continue reading KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows

Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience

Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and xBrain, publisher of the satisfaction.AI conversational services technology, have announced a new partnership aiming to boost the development and use of artificial intelligence (AI) to help improve customer relationships. Continue reading Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience

Noetica To Reveal How Predictive Dialling with 0% Dropped Calls is now Possible

Noetica – A British company, developing software products for the global contact centre market, will present ‘Responsible Outbound: Predictive Dialling with 0% Dropped Calls’ during a seminar at the Call & Contact Centre Expo, which takes place on 21st & 22nd March 2018, at Excel London. Continue reading Noetica To Reveal How Predictive Dialling with 0% Dropped Calls is now Possible

NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange

NICE inContact, a NICE business, announced that Passage.AI, a developer of artificial intelligence (AI) and natural language understanding/processing (NLU/P) technology, is part of the DEVone program and provides a conversational bot-building application integrated with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange

ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX). C1CX is a leading, collaboration-centric cloud experience that enables clients to simply and easily move to the cloud. Continue reading ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub

Capgemini announced the acquisition of LiquidHub, a digital customer engagement firm that specializes in developing and delivering compelling customer experiences. This acquisition will reinforce Capgemini’s Digital Consulting capabilities in North America and accelerates its portfolio shift in the region. Continue reading Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub

BGL scoops North East Contact Centre of the Year title for third year running

BGL Customer Services is celebrating today after its Sunderland centre held the title of Contact Centre of the Year for a third year at the North East Contact Centre Awards on Friday 2 February. BGL also picked up the award for Outstanding Contribution to the Community and was shortlisted in the People Development Heroes category. Continue reading BGL scoops North East Contact Centre of the Year title for third year running