KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows

IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a leading provider of communications and IT services in the UK. IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establish live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels. Continue reading KCOM signs reseller contract with IMImobile as demand for contact centre digital optimisation grows

Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience

Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and xBrain, publisher of the satisfaction.AI conversational services technology, have announced a new partnership aiming to boost the development and use of artificial intelligence (AI) to help improve customer relationships. Continue reading Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience

Noetica To Reveal How Predictive Dialling with 0% Dropped Calls is now Possible

Noetica – A British company, developing software products for the global contact centre market, will present ‘Responsible Outbound: Predictive Dialling with 0% Dropped Calls’ during a seminar at the Call & Contact Centre Expo, which takes place on 21st & 22nd March 2018, at Excel London. Continue reading Noetica To Reveal How Predictive Dialling with 0% Dropped Calls is now Possible