ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX). C1CX is a leading, collaboration-centric cloud experience that enables clients to simply and easily move to the cloud. Continue reading ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub

Capgemini announced the acquisition of LiquidHub, a digital customer engagement firm that specializes in developing and delivering compelling customer experiences. This acquisition will reinforce Capgemini’s Digital Consulting capabilities in North America and accelerates its portfolio shift in the region. Continue reading Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub

BGL scoops North East Contact Centre of the Year title for third year running

BGL Customer Services is celebrating today after its Sunderland centre held the title of Contact Centre of the Year for a third year at the North East Contact Centre Awards on Friday 2 February. BGL also picked up the award for Outstanding Contribution to the Community and was shortlisted in the People Development Heroes category. Continue reading BGL scoops North East Contact Centre of the Year title for third year running