Genesys PureCloud makes waves with more than 570 percent ROI in three years

Genesys® announced that businesses using the PureCloud® platform, a cloud-based omnichannel contact centre solution, can experience a positive return on investment (ROI), improved productivity, enhanced employee retention, and cost avoidance of previous solutions over a three-year period. Continue reading Genesys PureCloud makes waves with more than 570 percent ROI in three years

MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral

RingCentral announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees. Continue reading MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral

TELUS International completes acquisition of Xavient Information Systems

TELUS International confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital – powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020. Continue reading TELUS International completes acquisition of Xavient Information Systems

Nuance Hits Biometric Boom; Reaches Milestone in Adoption of Authentication and Fraud Prevention Solutions

Nuance announced that its voice biometrics solution has hit a milestone for adoption of its authentication and fraud-prevention platform that is unsurpassed in the industry with over 300 million consumers making more than five billion successful voice authentications yearly using Nuance biometrics technology. Continue reading Nuance Hits Biometric Boom; Reaches Milestone in Adoption of Authentication and Fraud Prevention Solutions

Optus Business Signs Partnership With NICE InContact

Optus Business has partnered with NICE inContact to deliver NICE inContact CXone™, the company’s cloud-based, customer experience software throughout Australia. NICE inContact CXone™ improves a company’s ability to capture real-time information across the channels which customers use to contact a business, including online, instore and mobile. Continue reading Optus Business Signs Partnership With NICE InContact

Nuvias UC Now Distributing Revolabs Teleconferencing and Microphone Systems in the UK

The Nuvias UC Practice, formerly SIPHON, has added leading audio solutions from Revolabs as the newest product line in its unified communications (UC) portfolio. The move gives Nuvias partners access to world-renowned Revolabs and Yamaha UC technology and, thanks to the Yamaha YVC-1000MS Skype for Business-certified speakerphone, further strengthens Nuvias’ foothold in the Microsoft market. Continue reading Nuvias UC Now Distributing Revolabs Teleconferencing and Microphone Systems in the UK