Genesys PureCloud makes waves with more than 570 percent ROI in three years

Genesys® announced that businesses using the PureCloud® platform, a cloud-based omnichannel contact centre solution, can experience a positive return on investment (ROI), improved productivity, enhanced employee retention, and cost avoidance of previous solutions over a three-year period. Continue reading Genesys PureCloud makes waves with more than 570 percent ROI in three years

MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral

RingCentral announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees. Continue reading MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral

TELUS International completes acquisition of Xavient Information Systems

TELUS International confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital – powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020. Continue reading TELUS International completes acquisition of Xavient Information Systems