Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge

Britain’s busiest rail company Govia Thameslink Railway (GTR) has halved customer response times after introducing new software. CX Social, a dedicated social communications platform from Clarabridge, monitors customer queries on social media across all four GTR brands—Southern, Gatwick Express, Thameslink and Great Northern. Continue reading Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge