TELUS International completes acquisition of Xavient Information Systems

TELUS International confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital – powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020.

Contact Centre CLUB

Approximately 1,800 Xavient employees from sites across the U.S. and India are joining TELUS International, bringing the total employee base to over 30,000 throughout North and Central America, Europe and Asia. The partnership accelerates TELUS International’s ability to expand its global IT services offering with the addition of advanced, next-generation IT consulting and delivery capabilities, including Artificial Intelligence (AI)-powered Digital Transformation services, User Interface/User Experience (UI/UX) design, Open Source Platform services, Cloud services, Over-The-Top (OTT) solutions, Internet of Things (IoT), Big Data services, DevOps, and IT Lifecycle services.

“We’re very, very pleased to welcome Xavient to our TELUS International family,” said Jeffrey Puritt, President and CEO, TELUS International. “In addition to expanding our global footprint, we are gaining the collective depth and breadth of technology expertise of the Xavient Digital team as well as their proven capabilities in delighting top global clients for the past 15 years. Together, we will offer a more comprehensive suite of solutions to better serve existing and prospective clients and enable new go-to-market opportunities and growth in the digital and IT services market.”

“This is an exciting day for our entire team as we join our like-minded cultures focused on team member development and engagement to drive innovation and customer service excellence,” said Rajeev Tandon, Founder and CEO, Xavient. “The TELUS International team’s commitment to putting customers first is mirrored in our passion to provide exceptional services, amplify performance and revolutionize the technology landscape.”

Both companies have recently received industry accolades with TELUS International being named Service Provider of the Year at the 2017 Call Center Week Excellence Awards and Xavient receiving two gold awards at the prestigious 2017 IT World Awards. The combined company is focused on partnering with clients in the fast-growing tech, travel and hospitality, telecommunications and healthcare industries.

“In today’s fast-growing digital economy, disruptive forces, driven by next-gen technologies, are creating sought-after differentiated customer experiences that are at the heart of business growth and market share gains,” added Saif Ahmad, President and Chief Operating Officer, Xavient. “The combination of TELUS International’s advanced customer experience service offerings and Xavient Digital’s proven ability to lead all aspects of digital transformations, positions us as a valuable strategic partner that can wholly support an end-to-end value chain for clients.”

“As computer-human interactions continue to increasingly permeate all aspects of our lives, from healthcare to hotel bookings, the demand for the IT services and expertise that we provide will continue to grow in size and scope,” continued Puritt. “Xavient Digital – powered by TELUS International is an industry leader in this regard with the talent, resources, successful track record and global network necessary to harness the power of innovation to drive customer loyalty, new business outcomes and ultimately, top-line growth today and into the future.”

Rothschild and Citibank acted as exclusive financial advisors to TELUS International and Xavient, respectively, for this transaction.