Wirecard Offers Next Generation Consumer Touchpoints via Chatbots

Wirecard, one of the leading global specialists for digital financial technology, will soon offer innovative, fully-digital and automated consumer interaction experiences via a Chatbot handling consumer enquiries. The fastest growing mobile payment solution in Europe, boon by Wirecard, will be the first mobile payment app to benefit from this new way of managing consumer interactions based on Deep Learning and Artificial Intelligence from Astute Solutions. Continue reading Wirecard Offers Next Generation Consumer Touchpoints via Chatbots

Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management

Calabrio announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Calabrio was also named a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. Continue reading Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management