Daily Archives: February 9, 2018

Outsourcing

FCR Announces Plans For Future European Expansion

FCR, the premier provider of outsourced live agent call centre and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact centre in Europe. The short list of countries FCR is considering for its newest contact centre include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US. Continue reading FCR Announces Plans For Future European Expansion →

Technology

NICE to Showcase Integrated Approach to Customer Experience at CCW 2018

NICE announced that it will be presenting a unified portfolio of holistic solutions for perfecting customer experience and service excellence at Germany’s biggest contact center event, Call Center World (CCW) 2018 to be held from February 27 to March 1, 2018 at the Estrel Congress Center in Berlin. NICE will showcase its solutions in Hall 4 Stand A4/B3, present a seminar as part of the CCW education program and host focused guided tours. Continue reading NICE to Showcase Integrated Approach to Customer Experience at CCW 2018 →

Artificial Intelligence, Technology

SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital

SmartAction, provider of the first omnichannel customer self-service platform powered by AI, announced that it secured investments from two growth equity firms: Boston-based Staley Capital and San-Diego-based TVC Capital. Continue reading SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital →

Appointments

Pegasystems Appoints Jeff Taylor as Senior Vice President of Strategy and Go-To-Market Operations

Pegasystems announced it has appointed Jeff Taylor as senior vice president of strategy and go-to-market operations. In this newly formed senior role, Mr. Taylor will oversee all aspects of Pega’s go-to-market strategy to meet its growth goals and drive leadership in software for digital transformation. Continue reading Pegasystems Appoints Jeff Taylor as Senior Vice President of Strategy and Go-To-Market Operations →