FCR Announces Plans For Future European Expansion

FCR, the premier provider of outsourced live agent call centre and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact centre in Europe. The short list of countries FCR is considering for its newest contact centre include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US. Continue reading FCR Announces Plans For Future European Expansion

NICE to Showcase Integrated Approach to Customer Experience at CCW 2018

NICE announced that it will be presenting a unified portfolio of holistic solutions for perfecting customer experience and service excellence at Germany’s biggest contact center event, Call Center World (CCW) 2018 to be held from February 27 to March 1, 2018 at the Estrel Congress Center in Berlin. NICE will showcase its solutions in Hall 4 Stand A4/B3, present a seminar as part of the CCW education program and host focused guided tours. Continue reading NICE to Showcase Integrated Approach to Customer Experience at CCW 2018

SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital

SmartAction, provider of the first omnichannel customer self-service platform powered by AI, announced that it secured investments from two growth equity firms: Boston-based Staley Capital and San-Diego-based TVC Capital. Continue reading SmartAction to Fuel Accelerated Growth with Management Recapitalization by Staley Capital and TVC Capital