The New AI-Powered Chatbot from Buzzeasy has Launched

AssistMe, the innovative new multichannel chatbot from Buzzeasy is announced. Powered by AI, machine learning, and natural language understanding, AssistMe is an intelligent conversational chatbot that engages naturally with consumers 24/7 to offer instant, personalized responses –and provide the added benefit of swift hand-off to live assisted service when self-service is not enough. Continue reading The New AI-Powered Chatbot from Buzzeasy has Launched

Mitel Surpasses One Million Cloud Users via Service Providers in Europe

Mitel®, a global leader in business communications, has reached another major milestone, surpassing one million European users for its service provider cloud solutions. Leveraging Mitel’s unique and flexible consumption models, these customers are using Mitel cloud on a CAPEX basis. This news comes soon after the announcement that Mitel now holds the #2 Unified Communications as a Service (UCaaS) market share position worldwide. Continue reading Mitel Surpasses One Million Cloud Users via Service Providers in Europe

One of the World’s Largest Cigar Companies, Swisher International, Selects 8×8 to Enhance Global Communications, Collaboration and Customer Engagement

8×8, a leading provider of global cloud communications and customer engagement solutions announced it has been selected by Swisher International, Inc., one of the world’s largest cigar companies, to enhance communications and collaboration across its 1,300-employee global organization in order to deliver exceptional customer experiences. Continue reading One of the World’s Largest Cigar Companies, Swisher International, Selects 8×8 to Enhance Global Communications, Collaboration and Customer Engagement

NICE Announces Strong Cloud Momentum Winning Over 550 New Cloud Customers in 2017

NICE announced that it added more than 550 new cloud customers in 2017, enabling these businesses to transform customer and agent experiences using advanced cloud and analytics solutions. New customers from across all industries, including large enterprise contact centres from Fortune 100 companies, migrated to NICE Cloud Solutions, in order to reap the benefits of the industry’s leading customer experience offerings in the cloud. Continue reading NICE Announces Strong Cloud Momentum Winning Over 550 New Cloud Customers in 2017