NICE announced that it added more than 550 new cloud customers in 2017, enabling these businesses to transform customer and agent experiences using advanced cloud and analytics solutions. New customers from across all industries, including large enterprise contact centres from Fortune 100 companies, migrated to NICE Cloud Solutions, in order to reap the benefits of the industry’s leading customer experience offerings in the cloud.
The impressive customer growth delivered by NICE validates the fast paced need to move to a unified cloud contact center platform that provides a seamless, connected customer journey. The flexibility of the platform enables businesses to add new service channels and train agents quickly and easily, so businesses are always able to provide an enhanced, omnichannel experience for customers on their most preferred channels.
Customers who selected CXone were looking for a robust contact center solution to help them win in the experience economy by delivering exceptional customer and agent experiences that attract and retain customers and grow revenue. CXone is an integrated and open cloud customer experience platform which enables customer service agents to respond faster and act smarter, delivering a smooth omnichannel customer experience. CXone brings together Omnichannel Routing, Workforce Optimization, Analytics and Automation and Artificial Intelligence on one enterprise-grade, cloud native platform.
By choosing NICE, customers benefit from an end-to-end offering that allows them to reliably move to the cloud via proven, enterprise class software. The added advantage of agility ensures customers can adapt, enhance or change the capacity of resources when required. The cloud platform provides enterprise scaling, coupled with the highest levels of data security, global coverage and disaster recovery protection as well as a lower total cost of ownership.
NICE inContact was named a Leader in Gartner’s 2017 Magic Quadrant for Contact Center as a Service* for the third consecutive year. NICE CXone recently received the highest average product satisfaction rating from its customers, according to a new report from DMG Consulting. The company was also named a leader in the Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, earning highest scores for its technology capabilities and being highly regarded by customers for execution. Ovum specifically cited the benefits of merging NICE and inContact’s strengths within the CXone platform, combining robust omnichannel capabilities and Workforce Optimization applications in one, unified cloud platform.
* Magic Quadrant for Contact Center as a Service, North America, Gartner 2017