Genesys PureCloud expands voice options around the globe

Genesys® is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a newly increased global footprint of its internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving customers unmatched flexibility and control when designing their communications ecosystem. Continue reading Genesys PureCloud expands voice options around the globe

Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced they have entered into a partnership to leverage sophisticated self learning artificial intelligence with smart messaging technology to transform customer experiences. Continue reading Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

Jetstar Brings Nuance Nina-Powered Virtual Assistant “Jess” to Facebook Messenger in Industry First

Nuance announced Jetstar has extended the deployment of web virtual assistant “Jess” to Facebook Messenger to offer more points of contact for its customers to engage. Powered by AI-driven virtual assistant, Nuance Nina, Jess is now capable of providing real-time conversations on Facebook Messenger to resolve customer queries across Australia, New Zealand, and Asia. Continue reading Jetstar Brings Nuance Nina-Powered Virtual Assistant “Jess” to Facebook Messenger in Industry First

GTBank UK Implements Infinite Convergence’s Leading Enterprise Messaging Service

Infinite Convergence Solutions, a global leader in messaging and mobility, today announces Guaranty Trust Bank (UK) Limited (GTBank UK), a UK fully owned subsidiary of Guaranty Trust Bank Plc, one of the leading financial services providers in Nigeria, has selected Infinite Convergence’s Enterprise Messaging Service (EMS) as its next-generation messaging platform. Continue reading GTBank UK Implements Infinite Convergence’s Leading Enterprise Messaging Service