Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced they have entered into a partnership to leverage sophisticated self learning artificial intelligence with smart messaging technology to transform customer experiences.

Contact Centre CLUB

Chloe, Sundown AI’s solution, will provide automated self-service via WEBTEXT or could be used to assist agents via suggested replies. By using customized answers in real time via automated smart messaging, companies will be able to provide timely resolutions to customer requests. In addition, WEBTEXT will be able to leverage Chloe’s rating AI, a machine learning algorithm trained on prior survey results, to generate ratings predictions of new customer chats. The rating AI is an easily deployable, intelligent real time AI analytics engine for all messages sent via WEBTEXT.

“We’re very excited to partner with Sundown AI”, said AJ Cahill, WEBTEXT CEO. “Combining AI and smart messaging allows our enterprise customers to automate repetitive tasks offering both higher agent productivity as well as improved real time agent-based customer care.”

“Partnering with WEBTEXT gives us access to the industry’s leading contact center and CRM platforms”, said Fabio Cardenas, CEO, Sundown.ai, “and will accelerate deployment of Chloe, our proprietary self-learning AI solution, which greatly improves customer care as well as reduces costs”.

Leave a Reply