Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Continue reading Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020

Research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service

Marks & Spencer, Monsoon, Wilko and John Lewis are among the easiest retailers for consumers to get in touch with, according to latest findings. Yonder Digital Group, commissioned research analysing how easily UK consumers could get in touch with retailers via their preferred channel and identified a dutiful-dozen retailers that are ticking all the boxes. Continue reading Research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service