Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management

SAS, which excels at helping marketers better understand customer behavior, has been named a leader in The Forrester Wave™: Cross-Channel Campaign Management, Q1 2018. “SAS addresses the needs of data-savvy marketers comfortable with advanced analytics, workflows, measurement, and optimization tools,” reports Forrester Research. Continue reading Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management

CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience

CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the newest addition to its award winning Digital Engagement Platform, Conversational IVR. With Conversational IVR, CallVU leverages artificial intelligence (AI) so callers can use natural language to get the exact service they want without having to navigate long and complicated audio service menus. Continue reading CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience

CTIntegrations Welcomes Altura as Reseller Partner

CTIntegrations LLC, a leading software development and system integration company focused on the contact center segment, is pleased to announce the addition of Altura Communication Solutions as an authorized reseller of the CT Suite™ solution. CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data. Continue reading CTIntegrations Welcomes Altura as Reseller Partner

Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time

Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and their customers, announced the unveiling of its new Request solution. Request is the first-of-its-kind customer engagement platform that incorporates live video to enhance online consumer communication. Continue reading Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time