SAS, which excels at helping marketers better understand customer behavior, has been named a leader in The Forrester Wave™: Cross-Channel Campaign Management, Q1 2018. “SAS addresses the needs of data-savvy marketers comfortable with advanced analytics, workflows, measurement, and optimization tools,” reports Forrester Research. Continue reading Independent Research Firm: SAS a Leader in Cross-Channel Campaign Management
Daily Archives: February 20, 2018
greenbean by NRG becomes exclusive partner for multi-award winning Firstsource
Firstsource Solutions, the UK’s leading customer experience expert has chosen greenbean by NRG recruitment process outsourcing (RPO) specialists to manage their latest recruitment drive. Continue reading greenbean by NRG becomes exclusive partner for multi-award winning Firstsource
CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience
CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the newest addition to its award winning Digital Engagement Platform, Conversational IVR. With Conversational IVR, CallVU leverages artificial intelligence (AI) so callers can use natural language to get the exact service they want without having to navigate long and complicated audio service menus. Continue reading CallVU’s Conversational IVR First to Combine Voice Assistance Technology with Visual Customer Experience
CTIntegrations Welcomes Altura as Reseller Partner
CTIntegrations LLC, a leading software development and system integration company focused on the contact center segment, is pleased to announce the addition of Altura Communication Solutions as an authorized reseller of the CT Suite™ solution. CT Suite is CTIntegrations’ software-based contact center platform that provides the interface for omnichannel automation, management, and routing of a wide range of agent tools and customer data. Continue reading CTIntegrations Welcomes Altura as Reseller Partner
Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time
Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and their customers, announced the unveiling of its new Request solution. Request is the first-of-its-kind customer engagement platform that incorporates live video to enhance online consumer communication. Continue reading Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time
Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name
TTEC a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands recently unveiled its new brand identity. Continue reading Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name