Daimler Financial Services is transforming the customer experience with emotionally intelligent digital humans

At the Mobile World Congress Daimler Financial Services presents a digital human concept called ‘Sarah’, which in the future will redefine the link between man and machine using artificial and emotional intelligence. ‘Sarah’ will be able to assist customers similar to a personal concierge, with the goal to offer the right information at the right time with a convenient and emotionally intelligent, digital touchpoint. Continue reading Daimler Financial Services is transforming the customer experience with emotionally intelligent digital humans

Soul Machines Builds Enterprise Traction, Signs Marquee Deals in Its Quest to Humanize Artificial Intelligence

Soul Machines, a developer of the world’s first Virtual Nervous System which brings intelligent, emotionally responsive digital humans “to life,” announced that it has entered into a new partnership with Daimler Financial Services. Continue reading Soul Machines Builds Enterprise Traction, Signs Marquee Deals in Its Quest to Humanize Artificial Intelligence

Nuance Introduces Significant Advancements to Market Leading Biometrics Solution; Security Suite Leverages AI to Curb Fraud Across Voice and Digital Channels

Nuance announced the next generation of Security Suite, a state-of-the-art biometric security solution for fraud prevention and authentication, and a key advancement to the Nuance Omni-Channel Customer Engagement Platform. Continue reading Nuance Introduces Significant Advancements to Market Leading Biometrics Solution; Security Suite Leverages AI to Curb Fraud Across Voice and Digital Channels

DialogTech Launches Easily Deployable AI Call Scoring Solution for Marketing and Sales

DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls announced the release of Conversation Insights™ Pro, a revolutionary new solution that makes DialogTech’s industry-leading AI technology easily accessible to any business that values calls. Continue reading DialogTech Launches Easily Deployable AI Call Scoring Solution for Marketing and Sales

Infobip and Vodafone are bringing Rich Communication Services to all Enterprises

Global cloud communications company Infobip is launching Rich Communications Services (RCS) in partnership with Vodafone. The partnership is part of the GSMA RCS initiative, offering enterprises around the world a chance to upgrade their B2C communications, build customer engagement, increase app downloads and enhance the overall customer experience beyond the common business-to-consumer SMS campaign. Continue reading Infobip and Vodafone are bringing Rich Communication Services to all Enterprises

CLX Communications Signs Messaging Agreement with Local Ecommerce Leader Groupon

CLX Communications a leading provider of global cloud-based communication solutions announced that it has agreed to a new messaging partnership with Groupon, the global, local e-commerce marketplace where people discover and save on amazing things to do, see, eat and buy in their local neighbourhood. Continue reading CLX Communications Signs Messaging Agreement with Local Ecommerce Leader Groupon