Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets

Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets

Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Nuance announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six categories for innovation and excellence at a February 23rd gala held in Las Vegas, NV. Continue reading Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions