Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and Custics, a start-up specialising in customer data analysis, have announced a new partnership which will aim to process the entire customer journey: from data collection to analysis and operational recommendations. Continue reading Diabolocom and Custics launch a “smart” partnership based on customer data analysis
Monthly Archives: February 2018
NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, announced that the NVM Platform has been named a 2018 CUSTOMER Magazine Product of the Year. Continue reading NewVoiceMedia wins 2018 CUSTOMER Magazine Product of the Year Award
The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel
Colin Hay at Puzzel explores the virtues of connecting multiple systems to deliver seamless customer service and suggests it’s much easier than you might think… Continue reading The 10 Major Benefits of Systems Integration with Cloud Contact Centre Solutions, from Puzzel
The Police Service of Northern Ireland selects Capita to deliver its new command and control system
Capita Communications and Control Solutions announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process. Continue reading The Police Service of Northern Ireland selects Capita to deliver its new command and control system
Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets
The future of voice – a six step survival guide for contact centers
According to Annika Edberg at Teleopti, voice is no longer the endangered species many would have us believe. It all comes down to adaptability and flexible workforce management (WFM)… Continue reading The future of voice – a six step survival guide for contact centers