Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

Enghouse Interactive a leading developer of a comprehensive portfolio of contact center software and services announced that its contact center as-a-service offering, Contact Center: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine. Continue reading Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever

NICE unveiled a new version of NICE Satmetrix NPX, the company’s cloud-based, Customer Feedback and Loyalty (CLS) solution. This latest release offers a range of new capabilities that deliver an end-to-end view of customer experience by unifying direct feedback from omnichannel surveys, indirect feedback from text or voice conversations with operational or behavioral data imported from a variety of other customer data sources. Continue reading NICE Satmetrix NPX Winter Release Harnesses New Data Sources to Deliver the Most Comprehensive Customer Feedback Insights Ever

CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Eureka Xchange, the speech analytics industry’s first open application exchange, has been further enhanced and is now available in all regions for customers using its cloud-based analytics platform. Continue reading CallMiner provides its U.K. customers with pre-built analytics categories for rapid business insight