Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets

Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets

Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Nuance announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six categories for innovation and excellence at a February 23rd gala held in Las Vegas, NV. Continue reading Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program

Automation Anywhere, the largest enterprise software provider in Robotic Process Automation (RPA), has announced the formal launch of its global customer success program – Automation Anywhere Plus. This umbrella program combines a wide range of existing services with newly introduced offerings, delivering the most comprehensive set of services and the industry’s largest team completely dedicated to customer success. Continue reading Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program

Sprint Selects Synchronoss to Lead its Digital Transformation

Synchronoss, a global leader and innovator of cloud, messaging, and digital products announced it has been selected by Sprint to lead the transformation of its online environment for business customers. Synchronoss’ Digital platform will help Sprint simplify its online order management process, generate more revenue, and reduce its costs. Continue reading Sprint Selects Synchronoss to Lead its Digital Transformation

Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe

Outsourced customer contact centre Ventrica who won Gold in the ‘Best Outsourced Contact Centre’ category at the ECCCSAs is to target Australian organisations who are looking to expand globally on-line and who need centralised 24/7 customer service. Continue reading Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe

Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has completed the acquisition of privately held Altocloud Ltd., an industry-leading cloud-based customer journey analytics provider. By adding the Altocloud solution to its portfolio, Genesys strengthens its capability in artificial intelligence (AI) and machine learning to help organisations deliver a highly responsive, predictive, and fully-contextual experience throughout all stages of the customer journey – from marketing to sales to service. Continue reading Genesys Acquires Altocloud to Empower All Businesses with Improved Sales and Service Results Through AI and Journey Analytics