Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Nuance announced the company earned multiple Stevie® Awards for Sales & Customer Service. Nuance, the pioneer and leader in conversational and cognitive AI innovations, was recognized as a finalist in six categories for innovation and excellence at a February 23rd gala held in Las Vegas, NV. Continue reading Nuance Honored at The 2018 Stevie Awards as a Leader in Intelligent Customer Engagement Solutions

Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program

Automation Anywhere, the largest enterprise software provider in Robotic Process Automation (RPA), has announced the formal launch of its global customer success program – Automation Anywhere Plus. This umbrella program combines a wide range of existing services with newly introduced offerings, delivering the most comprehensive set of services and the industry’s largest team completely dedicated to customer success. Continue reading Automation Anywhere Unveils Industry’s Most Comprehensive Global Customer Success Program

Sprint Selects Synchronoss to Lead its Digital Transformation

Synchronoss, a global leader and innovator of cloud, messaging, and digital products announced it has been selected by Sprint to lead the transformation of its online environment for business customers. Synchronoss’ Digital platform will help Sprint simplify its online order management process, generate more revenue, and reduce its costs. Continue reading Sprint Selects Synchronoss to Lead its Digital Transformation

Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe

Outsourced customer contact centre Ventrica who won Gold in the ‘Best Outsourced Contact Centre’ category at the ECCCSAs is to target Australian organisations who are looking to expand globally on-line and who need centralised 24/7 customer service. Continue reading Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe