BT Wholesale chooses Semafone to offer secure payments solution to UK resellers

Semafone has been selected to provide its secure payment technology to BT Wholesale’s extensive reseller network. The partnership will broaden BT Wholesale’s Hosted Communication Services portfolio to include Semafone’s market-leading contact centre PCI DSS compliance solution – Cardprotect, which also helps to address compliance for the incoming European General Data Protection Regulation (EU GPDR). Continue reading BT Wholesale chooses Semafone to offer secure payments solution to UK resellers

Aspect Software Announces New Patient Engagement Solution

Aspect Software announces the launch of Aspect AI Assistant Suite at the Healthcare Information and Management Systems Society (HIMSS) annual conference, Booth #3832. The new solutions are end-to-end applications that automate omni-channel self-service and two-way communication between businesses and consumers and leverage AI techniques such as Natural Language Understanding (NLU) chatbots and voicebots. Continue reading Aspect Software Announces New Patient Engagement Solution

Noble Systems Helps Companies Improve Their Customer Experience at Enterprise Connect 2018 in Orlando

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Centre, Workforce Management, and Analytics at Enterprise Connect 2018, coming to Orlando, March 12 – 15. Continue reading Noble Systems Helps Companies Improve Their Customer Experience at Enterprise Connect 2018 in Orlando

BNP Paribas Personal Finance Streamlines Customer Communications with OpenText

OpenText™, a global leader in Enterprise Information Management (EIM) announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specializing in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers. Continue reading BNP Paribas Personal Finance Streamlines Customer Communications with OpenText

VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E

VoiceBase announced a partnership with Applied Voice & Speech Technologies (AVST) recently acquired by XMedius, to power its cloud-based voicemail-to-text service for CX-E, its Unified Communications platform. Together, AVST and VoiceBase deliver secure voice messaging for highly regulated industries – from healthcare, education, and government to the largest global enterprises. Continue reading VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E