Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Centre, Workforce Management, and Analytics at Enterprise Connect 2018, coming to Orlando, March 12 – 15. Continue reading Noble Systems Helps Companies Improve Their Customer Experience at Enterprise Connect 2018 in Orlando
Daily Archives: March 6, 2018
Should You Use Chatbots In Your Customer Service?
Global Technology Leader Mahindra Comviva shares an enterprise look at chatbot technology and he pros and cons for enterprises and consumers alike… Continue reading Should You Use Chatbots In Your Customer Service?
BNP Paribas Personal Finance Streamlines Customer Communications with OpenText
OpenText™, a global leader in Enterprise Information Management (EIM) announced that BNP Paribas Personal Finance, a subsidiary of the BNP Paribas Group specializing in consumer credit and mortgage lending, is using OpenText Exstream to assist in streamlining all of its communications flows exchanged with its customers. Continue reading BNP Paribas Personal Finance Streamlines Customer Communications with OpenText
VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E
VoiceBase announced a partnership with Applied Voice & Speech Technologies (AVST) recently acquired by XMedius, to power its cloud-based voicemail-to-text service for CX-E, its Unified Communications platform. Together, AVST and VoiceBase deliver secure voice messaging for highly regulated industries – from healthcare, education, and government to the largest global enterprises. Continue reading VoiceBase Powers AVST’s Cloud-Based Voicemail-to-Text Service for CX-E
Cogito Expands Leadership Team
Cogito, the leader in real-time emotional intelligence solutions, announced it added new members to its executive leadership team, including vice presidents of client development, strategic clients, product management, and people and culture. Continue reading Cogito Expands Leadership Team
Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience
8×8 announced new leadership to bolster product management and product marketing organizations to accelerate innovation and global adoption of its cloud communications and contact center solutions. Former Google G-Suite product leader, Hunter Middleton, Ph.D, joins 8×8 in a newly created role of Global Vice President of Product Management to lead strategy, vision and user experience for the company’s integrated cloud communications, collaboration and contact center solutions. Continue reading Former Google G-Suite Product Leader Joins 8×8 to Lead Global Product Management and User Experience