IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect

Cloud communications software and solutions provider IMImobile announced support for RCS Business Messaging (Rich Communications Services) in its IMIconnect platform. Enterprise businesses can now launch RCS messaging services alongside 10+ other mobile and digital communication channels, including SMS, Push Messaging, Email, and Facebook Messenger, that are available out-of-the-box in IMIconnect. Continue reading IMImobile launches RCS Business Messaging in its customer journey automation platform IMIconnnect

Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling

Pegasystems announced Pega® Sales Coach, an industry-first capability within Pega® Sales Automation that helps sales managers develop better salespeople and predict their future success. Powered by artificial intelligence (AI), Pega Sales Coach provides personalized coaching suggestions in real time so managers can more easily help each seller beat their quota. Continue reading Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling

Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days

[24]7.ai, a global leader in intent-driven customer experience solutions, announced the industry’s first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can provide better customer service while saving money, whether their customers engage with them via voice or digital channels. Continue reading Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days

RingCentral Launches Integrated Collaborative Contact Centre

RingCentral announced its Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip™, a team messaging and collaboration solution, and new RingCentral Pulse™ service enables agents and supervisors to communicate and collaborate across their organizations in real time to resolve customer issues efficiently. Continue reading RingCentral Launches Integrated Collaborative Contact Centre

NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences

NICE inContact, a NICE business, announced that Govolution, a leader in multichannel payment technology including contact center payments, has selected and is implementing NICE inContact CXoneTM IVR for over 50 Govolution clients, in industries including healthcare, government, insurance and others, to power fast and secure consumer credit card payments and to reduce agent-assisted call handle time by an estimated 20 to 50 percent. Continue reading NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences

Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk

Serenova has released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. Continue reading Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk

NICE Kicks-off 2018 EMEA CX Excellence Awards Program

NICE announced the launch of the 2018 EMEA CX Excellence Awards Program, honoring customers in the region for driving creative, innovative customer interactions using its solutions. This year’s program includes the addition of accolades in two new categories, the first of which acknowledges excellence in cloud roll outs while the second highlights new customers that have demonstrated distinction in implementing best practices.​ Continue reading NICE Kicks-off 2018 EMEA CX Excellence Awards Program

RingCentral Launches Integrated Collaborative Meetings Solution

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced the launch of its next-generation RingCentral Meetings™ solution. RingCentral Meetings delivers integrated team messaging, online meetings, video conferencing, screen-sharing, and task management in a single solution to enable a full meeting experience. Continue reading RingCentral Launches Integrated Collaborative Meetings Solution