Netcall tackles coding resource shortage with the release of Low-code platform MATS V10

The growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that empower non-coders to design, build and launch enterprise grade applications using powerful, code-free, ‘drag and drop’ software. This reduces the pressure on IT teams and allows organisations to speed up digital transformation. All within a controlled environment for governance and GDPR compliance. Continue reading Netcall tackles coding resource shortage with the release of Low-code platform MATS V10

Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment Experience at its New Stadium

Mitel®, a global leader in business communications, has secured a contract with leading English Premier League Football Club, Tottenham Hotspur, to help enhance the communication experience for staff and fans at the Club’s soon-to-be-completed, state-of-the-art stadium. Continue reading Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment Experience at its New Stadium

CallVU Joins NICE inContact DEVone Program to Drive Contact Center Efficiency with Intelligent Self-Service Options

NICE inContact, a NICE business, announced that CallVU is part of the DEVone development program and provides new intelligent self-service options for CXone customers on CXexchange. Companies using CXone can engage with customers in their preferred channels and will benefit from CallVU’s solutions including a rich digital interactive experience with visual IVR, advanced agent-caller collaboration and service bots that enhance customer experience and drive digital adoption. Continue reading CallVU Joins NICE inContact DEVone Program to Drive Contact Center Efficiency with Intelligent Self-Service Options