Netcall tackles coding resource shortage with the release of Low-code platform MATS V10

The growing worldwide shortage of coding resource is being tackled head-on by Low-code software platforms that empower non-coders to design, build and launch enterprise grade applications using powerful, code-free, ‘drag and drop’ software. This reduces the pressure on IT teams and allows organisations to speed up digital transformation. All within a controlled environment for governance and GDPR compliance. Continue reading Netcall tackles coding resource shortage with the release of Low-code platform MATS V10

Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment Experience at its New Stadium

Mitel®, a global leader in business communications, has secured a contract with leading English Premier League Football Club, Tottenham Hotspur, to help enhance the communication experience for staff and fans at the Club’s soon-to-be-completed, state-of-the-art stadium. Continue reading Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment Experience at its New Stadium

CallVU Joins NICE inContact DEVone Program to Drive Contact Center Efficiency with Intelligent Self-Service Options

NICE inContact, a NICE business, announced that CallVU is part of the DEVone development program and provides new intelligent self-service options for CXone customers on CXexchange. Companies using CXone can engage with customers in their preferred channels and will benefit from CallVU’s solutions including a rich digital interactive experience with visual IVR, advanced agent-caller collaboration and service bots that enhance customer experience and drive digital adoption. Continue reading CallVU Joins NICE inContact DEVone Program to Drive Contact Center Efficiency with Intelligent Self-Service Options

Fuze Strengthens Cloud-Based Contact Centre Offering through Expanded Partnerships with NICE inContact and Five9

Fuze, the leading cloud communications platform provider for the modern global enterprise announced that it has expanded its contact center portfolio to address the diverse needs of enterprise customers. With continued investments in its own contact center service, enhancements to the existing partnership with NICE inContact, and a new partnership with Five9, Fuze is uniquely positioned to deliver the best solutions to customers based on their business requirements. Continue reading Fuze Strengthens Cloud-Based Contact Centre Offering through Expanded Partnerships with NICE inContact and Five9

Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement

Zang, an Avaya company, announced that Volar Mobile is using the Zang® Cloud Communications Platform as a Service (CPaaS) to power its SMS proactive outreach service. This agile Cloud platform enables the startup to help non-profits connect with donors and businesses to connect with customers using a highly flexible, cost-efficient messaging channel. Continue reading Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement