Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement

Zang, an Avaya company, announced that Volar Mobile is using the Zang® Cloud Communications Platform as a Service (CPaaS) to power its SMS proactive outreach service. This agile Cloud platform enables the startup to help non-profits connect with donors and businesses to connect with customers using a highly flexible, cost-efficient messaging channel. Continue reading Avaya and Zang Cloud Help Start-up Boost Donor and Customer Engagement

IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth

IP Integration (IPI), a leading provider of customer engagement solutions for Contact Centres, has appointed technology entrepreneur, Alastair Mills, as non-executive chairman. Mills joins the IPI board with a long track record of business success, and his role will be to guide IPI as it looks to accelerate growth and market share in the Contact Centre industry, building on a customer base including the Co-op, United Utilities, Dixons Carphone, Bupa and Atos. Continue reading IP Integration appoints leading technology entrepreneur, Alastair Mills, to its board and builds senior team for next stage of growth