Introducing Twilio Flex: The Future of the Contact Centre

Twilio announced Twilio Flex, the first contact centre platform that gives businesses complete control of their contact centre experience. With Twilio Flex, companies can instantly deploy an omnichannel contact centre platform and also programmatically customize every element of the experience including the interface, communication channels, agent routing, and reporting to meet the unique needs of the business. Continue reading Introducing Twilio Flex: The Future of the Contact Centre

Avaya Ends the Gap between Unified Communications and Team Collaboration

Avaya announced the addition of cloud-based team collaboration to the Avaya Equinox Experience, the company’s signature unified communications and collaboration user interface and cloud service. The Avaya Equinox Experience leapfrogs other vendors’ offerings by delivering deep level of integration between unified communications and the tools needed for seamless, simple, highly productive team collaboration. Continue reading Avaya Ends the Gap between Unified Communications and Team Collaboration