Aeriandi, an expert in secure voice solutions, and fraud detection pioneer Pindrop, have announced a strategic partnership to make Pindrop’s anti-fraud detection solutions available through Aeriandi’s cloud-hosted secure voice platform.
Aeriandi’s customers can now use Pindrop’s phone channel authentication and anti-fraud detection technology in their existing voice security platform without installing additional on-site hardware. Fraud alerts can be sent directly through Aeriandi’s web-based operator portal, with the option to be embedded into a customer’s desktop software or customer relationship management (CRM) system.
Pindrop’s patented, second generation Phoneprinting™ technology analyses more than 1,380 features of a call’s audio to detect the subtle anomalies that indicate fraud, and determine its true device type, geo-location and carrier.
Aeriandi’s customers will also benefit from the Pindrop Network™, which provides a robust analysis of a phone number’s history and behaviour. Using the latest machine learning techniques, Pindrop Network™ technology is able to use informed model characteristics to develop an initial assessment of the call in real-time, providing a pre-call layer of security and alerting agents to potentially fraudulent calls before the conversation begins. The Pindrop Network™ has evolved to adapt with the latest research findings and data sets from multiple sources for real-time call intelligence.
Tom Harwood, co-founder and Chief Product Officer at Aeriandi, said: “Contact centres are under increasing pressure to maintain security and compliance in the face of ever increasing call volumes. Offering Pindrop’s fraud protection solutions through the Aeriandi cloud-hosted platform gives our customers a simple and extremely effective way of detecting fraudulent calls, as well as verifying legitimate callers.”
Sanjay Popli, VP Business Development at Pindrop, said, “In recent years fraud in the contact centre has risen more than 200% globally. The contact centre is under attack and this partnership ensures Aeriandi’s customers can reduce fraud exposure and provide a better authentication experience in their contact centres.”