Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer service delivery and provide a self-service channel to accommodate the requirements of today’s always on, connected and technically aware consumers. Continue reading Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution

Genesys Fuels Advanced Omni-Channel Routing with New Salesforce Integration

Genesys® announced that its omni-channel routing engine has been integrated with Salesforce Service Cloud Lightning to enable advanced customer routing capabilities. Now through the omni-channel orchestration of Genesys, joint customers benefit from the capability to manage and automate the customer journey across phone, email, web chat and text. Continue reading Genesys Fuels Advanced Omni-Channel Routing with New Salesforce Integration

NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, announced its Spring ’18 release today, unveiling key capabilities that will enable businesses to drive digital transformation and create unified, consistent and integrated experiences irrespective of the channel chosen by the customer. Continue reading NewVoiceMedia unveils fully-integrated omni-channel solution as part of Spring ’18 release, to deliver exceptional customer experiences

Steve Joyner Appointed to Lead Avaya Channel in Europe

Avaya announced the appointment of Steve Joyner to European Channel Lead. Reporting to Fadi Moubarak, Vice President, Channels at Avaya International, Joyner is responsible for growing Avaya’s channel business by scaling through a fully diversified and updated landscape of channel partners and distributors across Europe. Continue reading Steve Joyner Appointed to Lead Avaya Channel in Europe