Zappix, a leading provider of cloud-based Visual IVR On Demand solutions improving digital self-service and transforming the customer experience while reducing costs, has announced the appointment of Yossi Abraham as the company’s new President. Continue reading Visual IVR Leader Zappix Announces New President
Daily Archives: March 14, 2018
Over a third of marketers still don’t understand GDPR as implementation deadline looms
With less than three months to go until the implementation of General Data Protection Regulation (GDPR), new research has revealed that over a third of marketers across Europe and the US still don’t understand the changes or the impact it will have on their businesses. Continue reading Over a third of marketers still don’t understand GDPR as implementation deadline looms
Avaya and Zang Cloud Put Ozonetel on Path for Rapid Global Expansion, Enabling Swift Launch of its Cloud Contact Centre Solution in the US
Zang, an Avaya company announced that Ozonetel, a pioneer of cloud telephony solutions in India, has used the Zang Cloud Communications Platform as a Service (CPaaS) to quickly and cost-effectively roll out its innovative cloud contact center software in the United States. Continue reading Avaya and Zang Cloud Put Ozonetel on Path for Rapid Global Expansion, Enabling Swift Launch of its Cloud Contact Centre Solution in the US
Ribbon to Showcase Comprehensive Portfolio of Secure Unified Communications Solutions at Enterprise Connect
Ribbon Communications, a global leader in secure and intelligent cloud communications, will introduce enterprises to its new corporate brand and innovative products for cloud and premises-based Unified Communications capabilities. Ribbon solutions help enterprises secure, modernize and transform their communications networks and applications for highly productive customer and employee engagements. Continue reading Ribbon to Showcase Comprehensive Portfolio of Secure Unified Communications Solutions at Enterprise Connect
WEBTEXT to Showcase Smart Messaging at Enterprise Connect 2018
WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded its smart messaging suite of solutions across all contact centre platforms, including, Cisco, Avaya, and Amazon contact centre platforms. Continue reading WEBTEXT to Showcase Smart Messaging at Enterprise Connect 2018
InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™
InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customized intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward. Continue reading InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™