PSCU Partners with Jacada to Provide Contact Center Technology Solutions

Jacada announced it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact centre solutions from Jacada, will be utilized by hundreds of contact centre agents in four PSCU locations across the country. Continue reading PSCU Partners with Jacada to Provide Contact Center Technology Solutions

Parseq calls up future of generation of leaders

12 talented advisors at Parseq’s Sunderland, Glasgow and Hellaby sites have been selected to take part in a new development programme designed to champion the company’s next generation of leaders. Parseq is launching its ‘Future Leaders’ initiative this week. The scheme offers employees from across its Contact Centre division a chance to earn an Institute of Leadership and Management (ILM) level 3 qualification in team leadership. Continue reading Parseq calls up future of generation of leaders

Infobip bolsters its Omni-channel Marketing Technology with Viber in Bulgaria

Global cloud communications company, Infobip, is expanding its wide client base for commercial campaigns in Bulgaria with Viber. By using Infobip’s OMNI solution, businesses can choose the optimal communication channels for specific types of message including SMS, number of chat app messages, email, voice, and in-app push messages. Continue reading Infobip bolsters its Omni-channel Marketing Technology with Viber in Bulgaria

Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience

Dialpad, the pure-cloud business communications provider announced the launch of Call Center, a new and modern take on call centre software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centres with its software platform that helps small and medium-sized businesses cost-effectively turn an often frustrating experience into an opportunity to create remarkable customer experiences and build brand loyalty. Continue reading Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience