Shop Direct first European retailer to adopt Pindrop’s Voice Security and Authentication to protect customers

Pindrop, the pioneer in voice security and authentication, has announced that Shop Direct, which operates digital department stores including Very.co.uk and Littlewoods.com, will become the first etailer in Europe to introduce Phoneprinting™ technology to further protect its four million customers. Continue reading Shop Direct first European retailer to adopt Pindrop’s Voice Security and Authentication to protect customers

New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change

Companies know they must adapt to change in order to compete, but often don’t rely on a wide enough lens into data to drive change. A new study announced, “Business Transformation and Analytics: Driving Change in a Customer-Centric World,” reveals 85% of executives know that data and analytics are critical to informing sales and marketing changes within the business, yet 39% admit to relying too heavily on one data point. Continue reading New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change

Research finds UK consumers demanding more detailed, personalised answers from brands

Providing more detailed, personalised answers to consumer questions on their channel of choice is now key to winning and retaining customers – but brands in the UK are failing to meet rising expectations. 91% of consumers surveyed by Eptica say not answering their questions satisfactorily annoys them and makes them less loyal, with 75% complaining that customer service agents don’t have the information needed to respond to their queries. 70% say they get inconsistent answers across different channels. Continue reading Research finds UK consumers demanding more detailed, personalised answers from brands